Convergys Whitepaper:

WebRTC Redefines Value Added Services

Using WebRTC can transform a traditional Web page in to a multimedia service that embraces a “Click to Call” culture or when
incorporated into the Convergys Multimedia Services Platform (C-MEX) can stimulate higher call completion rates.

Why  WebRTC?

WebRTC is an exciting new technology that brings real-time communications in the form of voice and video to standard Web browsers, adding a new dimension on how a Web page can interact with the viewer.

What is  WebRTC?

WebRTC is a technology that enables a standard Web browser to make multimedia (voice and video) calls direct to other browsers or to other communication systems, such as a conference server. It provides a means for a Web site (after the user grants appropriate permission) to integrate multimedia calls as easily as including forms or other media content onto a page.

<< Click here to download full whitepaper here >>

Convergys are sponsors of this years Telecom CEM World Congress, for more information please visit or email


A Gintel Case Study: Dipper

Dipper: How an entrant MVNO took the Business Market by Storm

It’s a familiar story. At first sight, the situation in Norway seemed unpromising for a new entrant to establish a business in the telecommunications market. With a number of established players offering services to both consumer and business subscribers, there appeared to be little room for another. In particular, the consumer market is faced with pressures that are similar to those in other European countries – declining revenue and decreasing margins apparently limiting the potential to build a profitable business.

That’s the challenge that confronted the team behind Dipper, a new MVNO that entered the Norwegian market in 2013. The Dipper team successfully solved these issues and launched a compelling service offer into the market. One year on, the company has gone from strength to strength and is rapidly building market share in an extremely competitive market….

Click here to read more and access the full Case Study

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MVNO Networking Congress will take place 3-5 November 2014 at the Thistle Marble Arch in London. A ‘veritable who’s who of the European ecosphere‘, the 2014 edition will focus on everything MVNO related, such as start-up strategies, customer experience solutions, cloud services, devices, digital advancements, social media, M2M opportunities, Retail & Enterprise channels, the IoT, OTT relationships, LTE/4G launches, and roaming.

For more information and to register your place at the event, please visit